Privacy Policy

1. Introduction

Moku Detailing, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mokudetail.com, use our booking system, or interact with our services. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Create a customer account (name, email, phone number, birthday)
• Book a detailing service (vehicle information, service preferences, scheduling details)
• Upload vehicle photos through our booking system
• Subscribe to a membership plan
• Contact us through our website or by phone
• Participate in our loyalty rewards program

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, and browsing patterns. This data helps us improve our website and services.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your booking appointments
• Send booking confirmations, reminders, and service updates via SMS and email
• Manage your customer account and loyalty rewards
• Process payments through our secure payment provider (Stripe)
• Send follow-up communications about your service experience
• Send birthday discounts and promotional offers (with your consent)
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support

4. SMS Communications

By providing your phone number and booking a service, you consent to receive transactional SMS messages from Moku Detailing. These messages include booking confirmations, appointment reminders, service status updates, and follow-up communications. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies based on your service activity.

5. Payment Information

All payment processing is handled securely by Stripe, Inc. We do not store your full credit card number, CVV, or card expiration date on our servers. We only retain a Stripe customer identifier and transaction reference IDs necessary to manage your bookings, memberships, and refunds. For more information about Stripe's security practices, please visit stripe.com/privacy.

6. Data Storage and Security

We implement commercially reasonable security measures to protect your personal information. Your data is stored on secure, encrypted servers. Vehicle photos uploaded through our booking system are stored in secure cloud storage (Amazon S3). While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We use the following third-party services to operate our business:

• Stripe — Payment processing
• Twilio — SMS messaging
• Amazon Web Services — Cloud storage for vehicle photos

Each of these providers has their own privacy policies governing how they handle your data. We encourage you to review their policies.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of promotional communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, please contact us at [email protected] or call us at (808) 351-6245.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: